Shipping & Returns

Shipping Policy

We have following general shipping policies, however, we may offer more specified guideline(s) for dedicate client(s) as needed.

Shipping Methods: Outline the various shipping methods available to customers, such as standard shipping, express shipping, or international shipping.
Shipping Costs: Specify the costs associated with each shipping method and explain how these costs are calculated. This may include any applicable taxes, handling fees, or surcharges.
Shipping Timeframes: Provide an estimate of how long it will take for a customer's order to be processed, shipped, and delivered. This may depend on factors such as the customer's location, shipping method, and product availability.
Order Tracking: Explain how customers can track the progress of their orders, including any tracking numbers or links to tracking tools.
Shipping Restrictions: Clarify any restrictions on shipping, such as limits on product size or weight, or shipping to certain locations.
Returns and Exchanges: Detail the process for returning or exchanging products, including any associated fees or restocking charges.
Lost or Damaged Packages: Explain what steps customers should take if their package is lost or damaged during shipping, and how the business will handle these situations.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the purchase date. To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.

Returns: To initiate a return, please contact our customer service team to obtain a return authorization number. You may then send the product back to us using a trackable shipping method at your expense. Once we receive the product and confirm that it is eligible for a return, we will issue a refund to your original payment method, minus any applicable restocking fees.
Exchanges: To initiate an exchange, please contact our customer service team to obtain an exchange authorization number. You may then send the product back to us using a trackable shipping method at your expense. Once we receive the product and confirm that it is eligible for an exchange, we will send you the new product at our expense.
Defective Products: If you receive a defective product, please contact our customer service team within 30 days of the purchase date to initiate a return or exchange. We will provide a return shipping label at our expense and either issue a refund or send a replacement product once we receive the defective product.
Restocking Fees: If you choose to return a product for a refund, a restocking fee of 15% may be deducted from your refund to cover the cost of inspecting and restocking the product.
Shipping Costs: The customer is responsible for all shipping costs associated with returning or exchanging a product, unless the product is defective.
Please note that this policy applies only to purchases made directly from our website or through our customer service team. Purchases made through third-party retailers may be subject to different return and exchange policies.